The room was reasonably priced, updated with granite counter tops, clean and quiet. I stayed in Circleville OH Holiday Inn Express they have a policy they put on your bed if you have any personal items they will not make your bed. in Norfolk, NE this last wend (2/27-2/28). Please take this to heart and keep your clients safe,we did not feel so. Since I know that you work for Holiday Inn, perhaps you could help. No accounting department. It's not hard to do. But the house keeping staff came over nearly every morning and would get things off of breakfast bar. I have 3 children to support and still to this day the general manager hasn't bother to change his thoughts. I asked for compensation she offered me points and that was it. When making a reservation with IHG take done name of person, date I called and call the hotel to ensure all information is correct. Since I am gonna have to pay for the night, I will never stay at another Holiday Inn Express in the future. Dried urine on the toilet seat when we got to our room for starters. At 6pm the noise began above our room ( 219 ) and didn't stop until after 11pm that night. I was extremely disappointed with this hotel to say the least. I went down and told them I was checking out. Are you aware that you have a convicted sex offender working at the Ripley, WV location. it took the staff forever to fix it. I brought the luggage cart back to the lobby and stopped at the front desk. very disappointed and will never stay there again. I followed my hand book and reported it but the manager didn't care. I have to tell you, the customer service was OUTSTANDING. The air and the lights went out in the elevator causing the kids and adults great stress. conf no 67458853 rate code aaa I am a Senior 68 my wife is also a senior 65 SHE got a senior discount Please let me know and i will suppliy the address or you can crdit my VISA. I went down the steps, with my grandson and waited in the breakfast area. I am tired of being mistreated by this man and him thinking he can talk to me how ever he wants to and I will no longer put up with it! I work at HIE in Dunn, NC and last pay period there were no taxes taken out of our payroll checks. They pay her 7.25 an hour and will not pay for more than 6 hours a day yet many times she has to work 8-12 hours a day without extra pay. We were up all night because the entire floor were kids staying over for soccer tournament. See 140 traveler reviews, 82 candid photos, and great deals for Holiday Inn Express & Suites Tampa-Anderson Rd/Veterans Exp, ranked #99 of 178 hotels in Tampa and rated 3.5 of 5 at Tripadvisor. Again the woman who was working in the dining room was well aware that trays were empty but yet did nothing. When staff tells they know there are problems but help is 3 days out, is not an exceptable answer. Zeeb Rd in Ann Arbor. just thought that someone should be made aware of this threatening issue since it seems that it is not going to be taken care of by hotel staff. (A lot of high end equipment)We went out to dinner and returned promptly, the front desk unoccupied, no one seeing us return.Minutes after shutting our lights off, our door opened. I began work August 10,2015 from the first day of employment I felt as if I were not welcomed,why I didn't care because I was there to work and not be loved. I was assign (42) rooms on my first day. I understand in the handbook it states that if you're going to call out do it two hours before your shift. Fraudulently charged for one night stay at Holiday Inn Express in Orlando/Bueno Vista. She put me in another room on the 1st floor. I will NEVER stay at this franchise again and if it was my only choice, I'd rather sleeo on the ground in the freezing cold! I always stay at Holiday Inns and have always enjoyed my stay. Find affordable hotels and book accommodations online for best rates guaranteed. regardless of the state the room was in. We have 3 shifts for housekeeping and never have enough towels to go around. IMMEDIATELY suited Security turned up again and we were told that under NO circumstances would any form of 'entertainment' be allowed ANYWHERE IN THE HOTEL. I have also liquidated ALL my stocks due to the omnipresent ineptitudet of this clown show of a company. Breakfast was excellent at each Inn. Parking is easy. During my hotel search I realized there was only two choices, HIE or the Marriott Springhill. When it looked like a lost cause the “Bell Boys” even escorted me the a couple of the local store while assistance me in translating and purchasing new cloths to complete my business trip successfully. I believe this is a scam as I have found over 173 other complaints. Typically, the hotels are built from corporate architectural stereotypes with each hotel consisting of 60 to 80 rooms and a mix of suites. She is basically paying them for the job. It was necessary for me to travel to San Luis Potosi Mx. I thought that was strange but not detrimental, and some maintenance may be needed. Even when a guest brought two in a napkin dead to the front desk she tried to say the woman planted them there just to get a discount. I was shocked to learn that I was charged a $50 early departure fee (penalized) for simply checking out 1 day early (6:30am)!!!!!! Staff did nothing. They didn't do nothing either. We tried to re-book with others hotels but it was to short of notice for a handicap room-which go quickly. Upon our return, we made sure our family got in to their rooms and then went to ours. Even the housekeepers greeted us with a smile as we walked down the hallway. I only stayed there because it was the only decent option in town. No sympathy from management or staff. The hotel offers an exclusive rate for enrollments companies. I have sent a certified letter to the C.O.O. Just confirmed the issue, no discount or anything. also the trash had not been emptied under the sink...so I went down to the front desk and they moved us to another room....which was better,,, I went to make the hide a bed so they could go on swimming and noticed that we had no sheets so went down to get some, they had a guy bring some up (who wasn't very frieindly) and once again I had to go down to the front desk we had no sheets for the hide a bed...so finally everything was set to go to bed.....We got up at 5 to get on the road early only to discover that someone had BROKE THE BACK PASSENGER WINDOW BEHIND THE DRIVERS SEAT on my Toyota Sequria...we went in to use phone to call the police only to be told by the guy that was on duty then that we had to us our cell phones because we couldn't tie up the hotel phone....we got the police report made went to Walmart to get stuff to cover the window (oh yeah I forgot to mention what they took, I had had bag of dvd approximately 20 to 30 in a bag for my grandkids to watch which they had a blanket on, a pair of wirless headphones, and then latter we discovered they took a bag of snacks with approximately $60.00 worth of stuff plus the cost of the bag) We finally got on the way around 9:30 to head home to Richmond, Mo...I latter called the hotel to talk to the manager just to make sure that he had been told, which he found out after the couple in front of us reported there vehicle had been broken into also...he said he had asked them if they had moved there car when he saw the broken glass which Is going to cost us appox. He's a real gem. My extended family enjoys their stay there as well. Here they either don't answer or get mad when you call. HE SAID HE DIDN'T HAVE AN ANSWER TO THAT!He is the general manager!The following morning (Monday),we called our bank and they said that they would need him to put on letterhead the amount that he wanted to have released from our account. She has us lie to the owners of the hotel Peter, Rog,Ram about things as well. I can only imagine that this was done because there was no stain on it. Much better, thanks to him! My husband went and bought me a different pair of shoes and inserts trying to help my foot. Suggested foods to be added are Chex breakfast cereals, and eggbeaters to name a couple. He did not even ask to what was wrong. I was using the powder room when I discovered a cock roach crawling in room. Then to top everything off we went to breakfast at 6:35am and the room was already filled with extended stay construction workers. While that was going on I called back on my wife’s phone, waited 10 minutes, talked to someone for five minutes then was transferred again and I hung up after 45 minutes. Mr. Shoemaker said that he could give us the cash back, if that would be helpful. Upon my arrival the day before the major presentation it came to my attention that due to some (Lack of or Miss Communications) between other members of my company and Holiday Inn. This is priceless mis-management. Traction appliques may also be beneficial. They never know what you are talking about and always screw up your reservations. I awoke on Mother's Day morning to take a shower and found no hot water and the water that was coming out was brown. Dissapointed in OK. I then forgot to pack those items. Our family checked in to HIE at Rapid City SD on May 22, 2015. I feel sorry for the people who work under her. I did tell the clerk on my way out to pick up my friend that the room did not have a jetted tub. We were on the road by 5 AM (no breakfast) because the routes we planned to take were going to be in the direct path of the storm. You can call Holiday Inn Express Hotels at (888) 897-0089 toll free number, write an email, fill out a contact form on their website www.ihg.com, or write a letter to Holiday Inn Express Hotels, 5655 Wilmington Pike, Centerville, OH, 45459. The valet person stole 80 bucks out my purse which was left in my car. To our surprise and fear, a man opened the door. We stayed at the Findlay, OH, checking in on 12-27-14 and departing on 12-29-14. Thank you from the bottom of my heart, Krystal and God Bless! I would much rather receive any info via USPS instead of an email or by phone. In the morning it took an age to get one to stop at the floor because everyone else was using them. I called them and was told they could send those items - a couple of hundred dollars worth. There is one more thing, Jan. Keep in mind this does not involve stripping the rooms or anything that is somewhat helpful. The one guy ran down and the moved me from 3rd floor to 4th floor. I talked to Sam & he said he would send me a confirmation email on the meeting room which he didn't. Stay at the Marriott! The day we left out I went back to the doctor and got a breathing treatment and two shots and then left and when we got to Birmingham I went to the allergy doctor and she gave me another shot. We passionately believe that it ’ s our people who make us what we are today, and it ’ s our people who will help us and our world-famous brands grow. She said they don't but thought for a minute then suggested that she has a new suit that she bought her husband that he didn't want and she was going to give it away to G. Will, in her car. Therefore I was told my work was good and I could start the second day on my own. We went in, explained our trouble about the breakdown and all our stuff being in the vehicle still without a way to get it. [email protected]. I will not recommend this location to anyone I know.There are some positives: the room was clean, the bed was comfortable, and the breakfast was satisfactory.I did leave a review on the property's page and I received a standard from reply, which didn't address any of my complaints. Thank you staff at the Holiday Inn Express in Turlock California!~ We would like to contact the district manager and let them know what an awesome team they have at this location. We stayed at the Holiday Inn Springdale/Fayetteville Ar. I never heard from her. Corporate guests appreciate our location because our hotel is across the street from the Palais des Congres-Convention Centre and Place d'Armes subway station, nearby businesses and 20 minutes from the airport. The customer service on the phone is unacceptable and because of that I’m done with your organization. Someone needs to pay attention and fix these issues. I found out that the company has alot more complaints. He stated their policy was to charge full price if the reservations were not cancelled within 96 hours. I was sick after staying in the room #319. I wrote my complaint to IHG and they sends me and email back stating they are giving me 5000 points...I felt like that was a slap in the face!!! I had previously had my >niece's baby shower there 4 years ago and the hotel staff made sure it was >set up including coffee and water which he said would be done and were so >helpful. I want to quit but I probably can't get unemployment from quiting. We called to front desk to complain about our experience and got nowhere with the front desk representative and requested to speak with the Manager. She (the manager) also said SHE was upset because he had accidentally left the bellman cart outside. I took pictures and everything. Needless to say we were very embarrassed and I had to miss the first 10 minutes, or so, of our special church service talking with the young man working the desk on Saturday night, Oct. 12th! had a suite with a jacuzzi, the problem was it was old, with a bedroom curtain seperating the bedroom from the shower. At 9:22 PM we found another hotel and had to pay out of pocket. What she did to me was wrong. I believe we have accumulated some, but I don't know how to use them. If this hotel took the correct actions, then your guests wouldn’t have to deal with this type of complication. We found it very clean and comfortable. The paper work for new hires employees are not being handle properly. We called Corporate and are still waiting for a result.... Christmas Day (2012),I stayed at the Holiday Inn Express in Humble, Texas near Bush Airport. What I learned from this?1. She had him forge a signature and date for a sheet that was suppose to be filled out by another inspector. They refuse to pay guess I will have to report to labor board. She is terrible. They way Holiday Inn express treats you is awful. Is this how you treat your return customers. The cleaning crew changed the sheets and sprayed febreeze, but it didn't get rid of this smell at all. Also, the opportunity to review, rate, praise or publish a complaint about your customer experiences with these companies. I reserved rooms for two nights at the Paragould, Arkansas Holiday Inn Express plus reserved a >meeting room to hold a baby shower two weeks earlier for May 29th & May 30th. but know I can't get them to send my check. The clerk then said the GM wanted to see me. I can’t thank them enough for their hospitality and kindness. Our hats off to you and your staff and our thanks to all of your employees who work at this hotel. Holiday Inn Express Trinity 2125 Corporate Center Dr Trinity FL 34655. I took a survey I received in e-mail about a week later and about 2 months later my aunt went to the hotel for pleasure and asked if she could put her reservation under my name for points which they always have and VINDA said "WE DONT WANT THAT KIND OF PEOPLE HERE" and that I was NOT WELCOME BACK! She said put me on hold for a few moments then came back and said that I could reserve the room for the 8 days and it would cost me one day's rate if I cancelled. But the the young lady I came across in the morning smelled like a pound of weed liked she smoked before she came to work. See 42 traveler reviews, 73 candid photos, and great deals for Holiday Inn Express & Suites Charlotte - Ballantyne, ranked #99 of 208 hotels in Charlotte and rated 4.5 of 5 at Tripadvisor. At least one thing is consistent. At 3:15pm housekeeping finished cleaning a room on the first floor near the rest of the team. I want to give you the opportunity to correct this mistake.Please respond correcting this obvious error.Thank You,Nancy L. MillerEMAIL: [email protected]. And how sure can I be that I will not have the same issue. The valet staff on several occasions brought us the wrong car even though we had given them a ticket to identify our car. Clueless to fact that the problem growing within the Inn, the staff more than likely spreading bed bugs to their own homes. I would like to share some concerns with you in regards to my stay within the first 3 days. Better Business Bureau case #8044391. There were times when I would finish and help another worker,but the mangers wife Mrs. Linda wrote on my time card that I spent 45 minutes in the rooms when it should only be 30 which was untrue. Every time I stay with Holiday inn express or Holiday inn and I or my company pays full price they put me in Handicap room . It is a travel scam called Island Trader which targets the elderly in particular. Thank God she has turned in her notice and has 2 other jobs to fall back on. My husband has a bad back and could not help me carry anything up. Stay away from the Hillside IL location off 290 at Mannheim, lights off in the parking lot, very unsafe!! Address 2580 Gulf to Bay Blvd. The truck was stripped down and almost stolen from in front of the holiday inn express in southington Connecticut. VINDA rudely said she was with a client and my aunt would have to wait!!! Its no type of management here. This will be my final visit here. What kind of response is that? Room / building quality – the building is obviously a remodel as the old was joined onto a new section. I stayed the one night, the 28th of January and when I woke the next morning and was getting ready, there was a silver fish on the wall. I could not get the room to cool off. The Airport Holiday Inn Express in Dubai is also a disappointment. It barked off and on all night long. Using the latest Holiday Inn Express Promo Codes or Coupon Codes, you can enjoy flat 35% OFF discount on all orders for a limited period. A free inside look at company reviews and salaries posted anonymously by employees. The room was comfortable and clean. Can I sue Holidayinn for false accusation? The smell on that towel was that of someone's bottom! ................. AND MY CREDIT CARD WAS CHARGED WITHOUT MY PERMISSION AND EVEN WITHOUT CONTACTING ME BEFORE CHARGING ME FOR THE SUPPOSED STOLEN ITEMS. Ridiculous! Bottom line after exhausting all avenues, we have been charged $1,756.38 for 2 rooms/2nights and no one will budge on helping us get this resolved. When the inspector is coming to check the rooms we have to do a complete cleaning of at least 6 rooms including new sheets ,towels, everything new in the rooms. You should be very proud that they work there for they deserve all the thanks. It's okay for themTo open up my purse and take what they want! Especially around the holiday season. Unfortunately for them they do hold much more liability than they realize and I intend to hold them accountable. Please help. They hotel was supposed to get right back with him, but he couldn't wait outside for their call. As I looked around the bathroom, I noticed the floor was flooded with water and she was soaking wet! Here is my concerns. Never uses IHG again! Click to learn more about our new Safe Travels program. Not only had they pre-authorized the $258.17, but had ALSO pre-authorized an amount of $129.65,the amount of a THIRD night, and we were only reserved for TWO nights, total of $387.82 was not taken from our checking account and we were now in the NEGATIVE. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. Really they didn't offer another room or nothing. The first disappointment, upon checking in, was that it wasn't a Jacuzzi but it was a jetted tub. This was the first time we stayed at a Holiday Inn Express, we cannot even begin to tell you how disappointed we are. I told her to answer my question. Newberry SC was very comfortable and clean. This past weekend I stayed at the Holiday Inn Express in Ft. Montgomery, NY to attend a function at West Point. I know that time is money in the construction business but I also know that customer satisfaction is money in the hospitality industry. 100% inexcusable!! It only smelled when you run the water from the faucet, so I bought bottled water to brush my teeth, and drink. I stayed in your hotel in West Point, Ny and this morning I saw bed bugs and blood stains were they had bitten my little girl. We asked if the hotel had rooms specifically set aside for people with dogs and they told us no, that they just charged a $25 fee to vacuum the room (we thought all rooms were vacuumed between customers). Third incident bitten at this location. Then in 2012 we stayed at the same place and I was coming out of the bathroom and stepped on a tact or a nail it was coming up out of the carpet. I told him about my bathroom but no one came back I was disappointed at the housekeeping and the front desk the first day we arrived very rude the manager was rude also. I was >appalled. They only use soap and water, no scrubbing.The bathtubs are not properly cleaned. General of Florida and pursue legal action immediately. My contact information should be available there. Cinnamon rolls etc. The Head Housekeeper takes it upon herself to go into our rooms before us and take them. Stay at a four/five star hotel if you can afford it! For three hours my wife, three children and two dogs sat in the hotel parking lot in San Diego after driving for two days (22 hours) trying to find another hotel. I understand your frustration, and we are truly sorry for the inconvenience these issues may have caused you. I would suggest checking the cleaning agent housekeeping uses on the tub to determine if this is the cause. If you are a GM of a hotel, I would assume you are there to assist your guests. My Husband and I went to Miami in 2011 for the first time for the Homestead Sprint Cup Championship Race and then again in 2012. Finally, there are ‘NO’ Elevator designations of the four I was on to indicate which one I was on should it get stuck and you would need help. I saw a man going room to room with a insect spray bottle I guess spraying rooms, while guess were there. I requested to have a first floor room and was denied the request stating that there was not any available. It was someone's responsibility at the Ashland, Va HIE to see that customer satisfaction took precedence. The supervisor is extremely rude, and takes tips from the housekeepers. My recommendation, if you stay at this hotel, CHECK YOUR BAGS BEFORE YOU LEAVE TO MAKE SURE YOU HAVE EVERYTHING. The manager explained that the employees did not have a record of theft and that no one had seen the ring! I asked him what he was doing in our room and he replied that it was his room and refused to give us our luggage. Our confirmation number is 69009892. Our room was OK though a dead fly (took a picture) on the window sill gave us reason to believe noone had been put up there for awhile or it definitely wasn't cleaned well to have a fly still laying around in Febr. I would like to share a few of my concerns. I really would like to talk to someone higher up! Both constantly asked us if we needed anything and checked to make sure our stay was a good one. I explained that we would be checking out and that I paid $133 for a room where I could not even shower or brush my teeth. I explained to him that there would be a problem with that because we had withdrawn the money for the hotel stay, and I didn't think there would be enough money left in the account to put a hold on the card. we woke up in the middle of the night in the room with extremely hot. The said we can give you a $25 credit. This sure leaves a bad taste in my mouth and feel like this hotel could care less about their customers ……..not to mention very pricey and proud. Our girls fastpitch team was coming in for a tournament. This hotel ruined our trip. In addition, your comments will remain on file at the IHG corporate office for use in periodic evaluations of the hotel.The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to correct these issues, and to ensure similar inconvenience will not happen again. As a sr. citizen who deals with balance issues, I nearly fell twice. After a 6 hour drive my wife, kids and i looked forward to the hot tub and pool. I've stayed in Holiday Inn Express in Newberry, SC as well. She does this starting at 9:30 a.m. by knocking on doors. I asked to set up direct billing and they transferred me back to Stevens Point I then asked to speak to a manager and they put Cheryl on the phone. I arranged for a surpirse breakfast at a local diner with 3 of our grandchildren. I believe that your corporate office can be particularly pleased with the efforts of your staff at the Morton hotel. Toast. The bed sheet on the bed I was making wrapped around my ankle resulting in falling into the end table. There is a Holiday Inn Express in Albuquerque, New Mexico on Hotel Ave NW. I think other people should know about this place and how they treat their customers. With my daughter, they still are charging me 132 . Ironically, she didn't have video of my husband being a raging lunatic in the hallway!! 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